Returns & Exchanges
We want you to love your The Horse pieces, which is why we offer a 30-day return window for all full-priced items in original, unworn condition. Whether you need a different color or a full refund, our streamlined process ensures your experience is as seamless as our leatherwork.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, including all protective dust bags and tags, ensuring the product is securely packed to prevent damage.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing